Q: What are the ingredients in Gotham Cookies? Am I allergic?
A: All Gotham Cookies contain wheat, dairy, eggs and soy. All cookies are baked in a facility that processes peanuts and tree nuts, and may contain trace amounts of nuts.
Q: What is the shelf life of your cookies?
A: Cookies are individually wrapped and sealed in plastic bags to help extend shelf life. Shelf life of the cookies is up to 5 days if the bags remain sealed. We recommend refrigerating the cookies or storing them in airtight containers to further extend shelf life.
Cookies can also be frozen for up to 3 months. To defrost, leave out at room temperature for at least an hour. Or keep them frozen and make ice cream sandwiches - our favorite!
Q: Do you offer corporate and event catering?
A: Yes, Gotham Cookies are the perfect sweet treat for your next special event or corporate meeting! We offer individual cookie catering boxes or cookie gift bags, and can work with you to customize our cookies to fit your event's theme. Our gift bags and individually wrapped cookies make great party favors or take-away gifts for events such as corporate meetings, holiday parties, weddings, birthdays, bridal and baby showers, Bar and Bat Mitzvahs and Sweet Sixteens!
Our cookie gift bags include up to four cookies, and are tied with a bow and affixed with either a Gotham Cookies logo sticker or custom sticker personalized for your event. Custom sticker design requires at least 2-3 weeks leadtime and a minimum order of at least 1 dozen gift bags.
Please contact us to inquire about options and pricing and to place catering and favor orders.
Q: My store or website would like to sell Gotham Cookies! Do you offer wholesale?
A: Yes, Gotham Cookies offers wholesale of our individually wrapped cookies for grab and go or delivery and of our unwrapped cookies for dessert display cases, cookie plates or for use in ice cream sandwiches. We also wholesale our cookies and cookie pieces to be used as mix-ins or toppings for ice cream, cupcakes, or any other collaboration you can dream up!
Q: My brand would like to collaborate Gotham Cookies! What are our options to include Gotham Cookies in our products?
A: We wholesale our cookies, cookie pieces, and cookie dough to be used as mix-ins or toppings for ice cream, cupcakes, cakes or any other collaboration you can dream up. We also wholesale our cookie dough if you would like to bake our cookies on-site at your restaurant, commercial kitchen or co-packer.
Q: What are your shipping, delivery, and pick-up options?
A: Gotham Cookies offers Nationwide Shipping and Hand Delivery in most areas of New York City. Shipping and hand delivery costs will populate at order checkout, or you can contact us to receive a quote for multiple shipments/hand deliveries. We do not have a retail storefront, so pick-up orders are not available at this time.
PLEASE NOTE: All items are baked to order and will incur a 1-3 day processing time before order shipment or hand delivery. Next Day Air items will likely not arrive the day after the order is placed, they are only shipped using a faster shipping method. We typically do not ship orders the same day they are received.
Shipping is available through USPS Priority Mail and typically arrives in 1 Day to the Tristate area (NY, NJ, CT), and typically arrives in 2-3 Days to the remainder of the Continental US, and rates range from approximately $10-$20. Priority Mail Express is available for overnight shipping. Please enter your address at checkout to determine shipping cost for your order.
**Please note that Gotham Cookies can only provide Scheduled/Expected Delivery Date as provided by USPS upon shipment and cannot guarantee delivery on USPS' Scheduled/Expected Date. Gotham Cookies assumes no liability for lost shipments, weather delays, delays/undeliverable packages due to customer address entry error, Holiday delays/longer Holiday delivery times, and any other delivery issues once the package has been accepted by USPS**
NYC Hand Delivery Rates:
$20 (Manhattan and some parts of Queens)
**Please note that Gotham Cookies cannot guarantee customer receipt of Hand Delivery orders in the following circumstances: if delivery is sent to an unattended address (non-doorman building, office without receptionist, or similar); if the recipient or an affiliated contact is not present to receive the delivery; or if the delivery person is denied access to requested building, office or suite**